Frequently Asked Questions
Everything you need to know about our candles, fragrances, shipping, and care — thoughtfully answered.
Product Details
Materials, scent, and performance
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Aurora House candles are crafted using a custom coconut–soy wax blend, lead-free cotton wicks, and carefully selected fragrance oils designed for clean performance and balanced scent throw. Each candle is poured in small batches and tested for even burn, melt pool consistency, and longevity — ensuring both beauty and performance.
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We currently offer signature fragrances including Santal, Cashmere, Optimistic, Spicy Vanilla, Mahogany Teakwood, Low Tide, Idlewild, and Golden Hearth. Each scent is developed for depth and evolution while burning — not just initial impression.
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Our candles use a coconut–soy wax blend for a clean burn and reusable vessels designed for longevity.
Many containers can be repurposed once finished, and our Timeless Refill Kit allows you to reuse your favorite vessels rather than replace them.
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Our fragrance oils are phthalate-free and IFRA-compliant. While sensitivities vary by individual, our formulations are selected for clean burning and safe performance when used as directed.
For a full list of any potential allergens within each fragrance, click here.
From Studio to You
Processed with care. Delivered with intention.
We prepare every order in our studio, carefully wrapping each candle and home piece to ensure it arrives safely.
Most orders ship within 3–5 business days, with tracking provided as soon as your package leaves our hands.
Shipping rates are calculated at checkout based on destination and order size.
Returns & Exchanges
Clear policies. No complications.
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Most items may be returned within 30 days if unused and in their original condition. Please contact us before sending a return so we can guide you through the process.
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If your order arrives damaged, please send a photo or video within 14 days of delivery. We will arrange a replacement or refund and cover return shipping when applicable.
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Yes. Gifts may be exchanged for another fragrance, décor item, or store credit within the standard return window.
Candle Care
Burn better. Burn longer.
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Burn time varies by size, but our 8oz candles typically burn for approximately 40–50 hours when cared for properly.
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Trim the wick to ¼ inch before each use, allow the wax pool to reach the edges on the first burn, and avoid drafts. These simple steps help ensure an even, longer-lasting burn.
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Once your candle has finished, remove any remaining wax, wash the jar with warm soapy water, and repurpose it for storage or refill it with our Timeless Refill Kit
About Aurora
The story behind the name
Aurora House was named after my dog, Aurora — a constant reminder of comfort, loyalty, and home.
What began as a creative outlet grew into a small-batch candle and concrete studio rooted in intentional design, thoughtful materials, and lasting quality.
If you'd like to learn more about how the brand began, you can explore our full story.
Still Have Questions?
We’re here to help.
If you don’t see your question here, feel free to reach out. We respond personally and are always happy to guide you in choosing the right piece for your space.
-Stacey